Our role and philosphy
Our role
Our role is to provide clients with assurance and confidence when making property-related decisions. We do so by providing clients with quality, accurate information they need to either buy or sell a property.
Our service philosophy
Suretys’ philosophy is to provide trustworthy, reliable and thorough service with every inspection and with every report.
We will not be compromised by any third parties.
We spend the time on site that is required and we don't take short cuts.
You can be assured we will provide a honest and accurate report.
Integrity is crucial since our reports are relied on for their accuracy and level of detail. It’s why we write them so they are easy-to-understand and include photos so you can visualise our assessment.
Two-way communication is also key—we keep you up-to-date on the progress of your order. And we use consultants, not inspectors, who are trained to impart their knowledge in one-on-one discussions with clients. There’s little value in a client having a report they cannot understand.
Our turnaround time on reports is speedy, but without compromising on quality. Most reports are ready the next business day, although some (due to their complexity) take a bit longer.
We take client service seriously, always showing up on time for appointments or calling ahead if something has prevented us from doing so. And we always return client phone calls and emails promptly.
All in all we don’t just say it, we do it.
