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Buyer of South Coast property – the client experience

“I recently retained the Surety Property Group to undertake a full inspection of a property we were considering purchasing.  I would like to acknowledge the professionalism of your company and the excellent service I received.

The initial briefing was very helpful and the range of services was clearly articulated by Sharlene with clear expectations of timelines and costs.

I was really impressed that I received daily updates on the progress of the inspection and the results of the enquiries with the council. Surety understood there was some urgency to undertake the inspection and provide me with a report – and responded accordingly.

Within three days Bruce had made all the relevant enquiries and gave me a verbal report on his findings. The following day I received a comprehensive report which gave me a great deal of confidence to proceed with the purchase of the property.

I don’t normally provide testimonials, however on this occasion I have been moved to acknowledge the excellent customer service and professionalism of your company and your employees.  Thank you.”

Richard Grant, South Coast Buyer

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“Thank you again for everything you’ve done to help us, and for your understanding and patience with the constant rescheduling. And a big thank you to Brendan for taking the time to explain everything to us – I honestly could’ve listened to him all day long!
When I started looking for a property inspection company, I asked everyone I could think of, then went on Google and did some homework. We narrowed it down to three companies, and I called you first because 1.) you had the best reviews and 2.) the sample report was very impressive.

That first conversation I had with you set the standard for the rest of the bunch. You took the time to listen and discuss what we were looking for and what our concerns were, which no one else did. In fact, I only rang one other company and quickly decided I wasn’t even going to waste my time ringing the third as I’d already made up my mind.

In terms of price, while Surety charges more than others, I’m a firm believer in you get what you pay for. The inspection and report were absolutely worth every dollar (and probably more). Brendan picked up on issues we never even thought of, and not only detailed them with photos, but got our builder to agree to fix them with no argument. That was particularly impressive, especially considering the builder. And the report – no one else puts that level of effort into their reports. Surety’s reports should be an industry standard.

Again, thank you so very much for everything, and we wish you and Brendan all the best. Next time we buy (not build, learned that lesson), we’re coming straight to Surety again, absolutely no question about that.”

New Construction Handover Client

I met with Brendan on-site for a verbal debrief, and he was great – easy to speak with, and he was great at explaining things to me in a non-technical way. He’s given us a couple of things to think about, but that’s exactly what you guys are there to do.

Chris & Pam, Canberra

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Property Works Pty Ltd Trading As Surety Property ABN 81 097 333 849
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