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Testimonials – unfiltered feedback

My whole experience was excellent. Customer service was the best we have had throughout whole build. Jacqui made the organisation easy. Both men who came to to inspections were knowledgeable- friendly and went the extra mile to help/ provide info. Each time I asked for information or clarity Surety were happy to help. The expertise of the inspectors has saved me thousands in picking up defects etc early.
I would recommend surety and will confidently use again.

3 Stage Construction Client – Melanie (ACT)

Peace of mind to get an independent building inspection for our property and boy did Surety Property deliver. The report was very in depth and was explained with all our queries answered. Just an absolute pleasure to do business with from start to end. Thank you Surety Team.

Bernie, New Construction Inspections, Canberra region

Jacqui and Grant were fantastic – professional, reassuring and really took the time to make sure I understood the report/what services Surety could provide. They made a stressful time much less intimidating!

Ellen, First Home Buyer, ACT

I met with Brendan on-site for a verbal debrief, and he was great – easy to speak with, and he was great at explaining things to me in a non-technical way. He’s given us a couple of things to think about, but that’s exactly what you guys are there to do.

Chris & Pam, Canberra

“Thoroughly professional report. The compliance report was certainly worth the additional money.”

Greg, Buyer Queanbeyan

“Thank you again for everything you’ve done to help us, and for your understanding and patience with the constant rescheduling. And a big thank you to Brendan for taking the time to explain everything to us – I honestly could’ve listened to him all day long!
When I started looking for a property inspection company, I asked everyone I could think of, then went on Google and did some homework. We narrowed it down to three companies, and I called you first because 1.) you had the best reviews and 2.) the sample report was very impressive.

That first conversation I had with you set the standard for the rest of the bunch. You took the time to listen and discuss what we were looking for and what our concerns were, which no one else did. In fact, I only rang one other company and quickly decided I wasn’t even going to waste my time ringing the third as I’d already made up my mind.

In terms of price, while Surety charges more than others, I’m a firm believer in you get what you pay for. The inspection and report were absolutely worth every dollar (and probably more). Brendan picked up on issues we never even thought of, and not only detailed them with photos, but got our builder to agree to fix them with no argument. That was particularly impressive, especially considering the builder. And the report – no one else puts that level of effort into their reports. Surety’s reports should be an industry standard.

Again, thank you so very much for everything, and we wish you and Brendan all the best. Next time we buy (not build, learned that lesson), we’re coming straight to Surety again, absolutely no question about that.”

New Construction Handover Client

“Bruce, thanks for all your work and effort on the Batemans Bay Bridge Project, It’s been great work and a lot of pressure taken off the team based on your professionalism, Tom Laslett, Project Manager NSW/ACT Infrastructure, John Holland ”

Tom Laslett, Project Manager NSW/ACT Infrastructure, John Holland

“Delighted, you made my day. Jacqui from Surety was great! Contacted me personally and kept me informed on all updates so that I knew the timing of my inspections and sellers reports. Brendan, the inspector, was thorough and informed me of all issues and made himself available for any buyer’s inquiries whilst selling my place. I was pleasantly surprised by the level of personal touch. I would recommend Surety Property to others. ”

Amin Juzar Bhai, ACT Sellers Package Client

“I would like to take this opportunity to acknowledge Surety (particularly Brendan, Richard and Jacqui) for the valuable inspection work and advice. I am happy to recommend my friends who are going to knockdown and rebuild their houses to use your service.”

Jinglong, ACT New Construction Package Client

“You saved us buying a dud home with more issues that we would expect from a new build. You have opened our eyes and armed us with more knowledge for the future. Thank you!”

Glen, ACT Buyer

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“Really would like to take this opportunity to thank Brendan and the team at Surety. You have all been amazing and have made this process very easy for us – which we greatly appreciate.”

Tanya Rutley, Queanbeyan buyer

Richard is excellent as he involves the builder and us on issues and what the better practice should be. He takes time to explain to us the technical aspects in layman’s terms and the reason.  Would have involved him right from the start if we were aware of such services. Too many cowboys in most aspects of the building industry and it’s difficult for a layman to sieve through.  Would definitely use Surety in future and recommend to others who are building their house.  Probably some form of advertisement would provide potential clients some idea of what’s available. However, the best form of advertisement is word of mouth.  Keep up the excellent work

Soo Hain Kwa, New Construction Client, ACT

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Property Works Pty Ltd Trading As Surety Property ABN 81 097 333 849
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