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Your Surety Guarantee

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Your 100% Surety guarantee

 

We want you to feel great about engaging us to inspect your property, so we are pleased to offer a no risk, 100% money back guarantee.

We are committed to giving you the best service and expert advice we can, so we back this with some solid assurances to make sure your Surety experience always meets or exceeds your expectations.

Definition of our Surety Guarantee:

  • If our service, client experience and expert advice has not met your expectations please let us know
  • Our guarantee period is 60 days from the day of the inspection.

How it works:

  • This guarantee is only available for Building & Property Inspection services
  • Only the customer named on the report can place the refund request
  • One claim per property address
  • Complete our request for Refund Form along with feedback on ways we could have improved your client experience
  • Provide a copy of your tax invoice or receipt
  • You will receive a call from our office to confirm your details and your concerns.

How we apply the refund:

  • Once we have received your refund request and assessed your request you will be notified via phone or email within 24 business hours
  • You will be asked to sign our Settlements Claims Letter.
  • Your refund will be applied to your bank account as supplied on the refund form within 7 business days
  • Once the refund has been transferred to your account you will receive an email from our accounts department confirming the payment.

Your Surety 100% Satisfaction Guarantee is given by Surety Property Group Pty Ltd of PO Box 101, Batemans Bay NSW 2536.

“Thank you again for everything you’ve done to help us, and for your understanding and patience with the constant rescheduling. And a big thank you to Brendan for taking the time to explain everything to us – I honestly could’ve listened to him all day long!
When I started looking for a property inspection company, I asked everyone I could think of, then went on Google and did some homework. We narrowed it down to three companies, and I called you first because 1.) you had the best reviews and 2.) the sample report was very impressive.

That first conversation I had with you set the standard for the rest of the bunch. You took the time to listen and discuss what we were looking for and what our concerns were, which no one else did. In fact, I only rang one other company and quickly decided I wasn’t even going to waste my time ringing the third as I’d already made up my mind.

In terms of price, while Surety charges more than others, I’m a firm believer in you get what you pay for. The inspection and report were absolutely worth every dollar (and probably more). Brendan picked up on issues we never even thought of, and not only detailed them with photos, but got our builder to agree to fix them with no argument. That was particularly impressive, especially considering the builder. And the report – no one else puts that level of effort into their reports. Surety’s reports should be an industry standard.

Again, thank you so very much for everything, and we wish you and Brendan all the best. Next time we buy (not build, learned that lesson), we’re coming straight to Surety again, absolutely no question about that.”

New Construction Handover Client

“Bruce, thanks for all your work and effort on the Batemans Bay Bridge Project, It’s been great work and a lot of pressure taken off the team based on your professionalism, Tom Laslett, Project Manager NSW/ACT Infrastructure, John Holland ”

Tom Laslett, Project Manager NSW/ACT Infrastructure, John Holland

Contact us.

Property Works Pty Ltd Trading As Surety Property ABN 81 097 333 849
Call for a quote 7 days a week

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