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Your Surety Guarantee

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Your 100% Surety guarantee

 

We want you to feel great about engaging us to inspect your property, so we are pleased to offer a no risk, 100% money back guarantee.

We are committed to giving you the best service and expert advice we can, so we back this with some solid assurances to make sure your Surety experience always meets or exceeds your expectations.

Definition of our Surety Guarantee:

  • If our service, client experience and expert advice has not met your expectations please let us know
  • Our guarantee period is 60 days from the day of the inspection.

How it works:

  • This guarantee is only available for Building & Property Inspection services
  • Only the customer named on the report can place the refund request
  • One claim per property address
  • Complete our request for Refund Form along with feedback on ways we could have improved your client experience
  • Provide a copy of your tax invoice or receipt
  • You will receive a call from our office to confirm your details and your concerns.

How we apply the refund:

  • Once we have received your refund request and assessed your request you will be notified via phone or email within 24 business hours
  • You will be asked to sign our Settlements Claims Letter.
  • Your refund will be applied to your bank account as supplied on the refund form within 7 business days
  • Once the refund has been transferred to your account you will receive an email from our accounts department confirming the payment.

Your Surety 100% Satisfaction Guarantee is given by Surety Property Group Pty Ltd of PO Box 101, Batemans Bay NSW 2536.

“I would like to take this opportunity to acknowledge Surety (particularly Brendan, Richard and Jacqui) for the valuable inspection work and advice. I am happy to recommend my friends who are going to knockdown and rebuild their houses to use your service.”

Jinglong, ACT New Construction Package Client

“I just want to say how very happy we have been with not just the service provided by Surety, which has been excellent, but the service by Darwin himself.  He is not just a very lovely man but he always went to great lengths to explain what he was doing and why and ensured that all questions were answered and that any worries we had were allayed.”

Bernadette, Sth Coast Home Owner

Contact us.

Property Works Pty Ltd Trading As Surety Property ABN 81 097 333 849
Call for a quote 7 days a week

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    Thanks for your interest in what we do. We promise to respond to you within 24 business hours. If you don’t receive a response from us within 24 business hours it means that something may have gone wrong in the cyber world. Please don’t hesitate to call us on 1300 767 741 to follow us up as your enquiry is important to us. Your information remains confidential and is never shared with a third party.

     

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