1300 767 741

Mon-Thursday 8.30am – 5pm
Friday 8.30am – 4.30pm
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Your Surety Guarantee

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Your 100% Surety guarantee

 

We want you to feel great about engaging us to inspect your property, so we are pleased to offer a no risk, 100% money back guarantee.

We are committed to giving you the best service and expert advice we can, so we back this with some solid assurances to make sure your Surety experience always meets or exceeds your expectations.

Definition of our Surety Guarantee:

  • If our service, client experience and expert advice has not met your expectations please let us know
  • Our guarantee period is 60 days from the day of the inspection.

How it works:

  • This guarantee is only available for Building & Property Inspection services
  • Only the customer named on the report can place the refund request
  • One claim per property address
  • Complete our request for Refund Form along with feedback on ways we could have improved your client experience
  • Provide a copy of your tax invoice or receipt
  • You will receive a call from our office to confirm your details and your concerns.

How we apply the refund:

  • Once we have received your refund request and assessed your request you will be notified via phone or email within 24 business hours
  • You will be asked to sign our Settlements Claims Letter.
  • Your refund will be applied to your bank account as supplied on the refund form within 7 business days
  • Once the refund has been transferred to your account you will receive an email from our accounts department confirming the payment.

Your Surety 100% Satisfaction Guarantee is given by Surety Property Group Pty Ltd of PO Box 101, Batemans Bay NSW 2536.

I met with Brendan on-site for a verbal debrief, and he was great – easy to speak with, and he was great at explaining things to me in a non-technical way. He’s given us a couple of things to think about, but that’s exactly what you guys are there to do.

Chris & Pam, Canberra

“The new construction handover inspection and report from Surety are definitely money well spent. We have been really impressed with Surety. Your professionalism, honesty, genuine care and dedication to customers are superb. Many thanks to Bruce.”

Zarko,  ACT New Construction client

Contact us.

Property Works Pty Ltd Trading As Surety Property ABN 81 097 333 849
Call for a quote 7 days a week

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