Your Surety Guarantee Your 100% Surety guarantee We want you to feel great about engaging us to inspect your property, so we are pleased to offer a no risk, 100% money back guarantee. We are committed to giving you the best service and expert advice we can, so we back this with some solid assurances to make sure your Surety experience always meets or exceeds your expectations. Definition of our Surety Guarantee: If our service, client experience and expert advice has not met your expectations please let us know Our guarantee period is 60 days from the day of the inspection. How it works: This guarantee is only available for Building & Property Inspection services Only the customer named on the report can place the refund request One claim per property address Complete our request for Refund Form along with feedback on ways we could have improved your client experience Provide a copy of your tax invoice or receipt You will receive a call from our office to confirm your details and your concerns. How we apply the refund: Once we have received your refund request and assessed your request you will be notified via phone or email within 24 business hours You will be asked to sign our Settlements Claims Letter. Your refund will be applied to your bank account as supplied on the refund form within 7 business days Once the refund has been transferred to your account you will receive an email from our accounts department confirming the payment. Your Surety 100% Satisfaction Guarantee is given by Surety Property Group Pty Ltd of PO Box 101, Batemans Bay NSW 2536.