1300 767 741

Mon-Thurs 8:30am-6pm
Friday 8:30am-4:30pm
Sat-Sun 9:00am-4pm
Enquiries & bookings

You are concerned about a building defect

You think something is wrong with your house either inside or outside, and are looking for some advice.

We have a service where you can send us a 1-3 photos, and we will coordinate a convenient phone hook up for yourself and our building specialist. We will discuss your concerns and provide appropriate advice. To find out more about this service call us on 1300 767 741 or send an enquiry or make a booking

The things we can help you with are:

  • A moisture stain on the ceiling or wall
  • A crack has appeared either inside or outside
  • The outside timber stairs are looking deteriorated do they need fixing
  • You put the vacuum cleaner cleaning head through the wall skirting in the house

The fee for this service is $55 for our initial pre-analysis of the photos and the first 15-minutes on the phone. Any additional time on the phone is charged in 15-minute increments at $35. We generally find 15 minutes is sufficient time to discuss one termite issue along with 1-3 photos.

If we cannot give you a satisfactory answer to your problem, there will be no charge.

To find out more about this service call us on 1300 767 741 or send an enquiry or make a booking

“We appreciated Surety ‘s quick response to our pest concerns at short notice through the send us a photo option. The inspection that followed was professional, cordial, thorough and informative.”
(Karen Ivkovic, Canberra homeowner)

“I would like to take this opportunity to acknowledge Surety (particularly Brendan, Richard and Jacqui) for the valuable inspection work and advice. I am happy to recommend my friends who are going to knockdown and rebuild their houses to use your service.”

Jinglong, ACT New Construction Package Client

“Thank you again for everything you’ve done to help us, and for your understanding and patience with the constant rescheduling. And a big thank you to Brendan for taking the time to explain everything to us – I honestly could’ve listened to him all day long!
When I started looking for a property inspection company, I asked everyone I could think of, then went on Google and did some homework. We narrowed it down to three companies, and I called you first because 1.) you had the best reviews and 2.) the sample report was very impressive.

That first conversation I had with you set the standard for the rest of the bunch. You took the time to listen and discuss what we were looking for and what our concerns were, which no one else did. In fact, I only rang one other company and quickly decided I wasn’t even going to waste my time ringing the third as I’d already made up my mind.

In terms of price, while Surety charges more than others, I’m a firm believer in you get what you pay for. The inspection and report were absolutely worth every dollar (and probably more). Brendan picked up on issues we never even thought of, and not only detailed them with photos, but got our builder to agree to fix them with no argument. That was particularly impressive, especially considering the builder. And the report – no one else puts that level of effort into their reports. Surety’s reports should be an industry standard.

Again, thank you so very much for everything, and we wish you and Brendan all the best. Next time we buy (not build, learned that lesson), we’re coming straight to Surety again, absolutely no question about that.”

New Construction Handover Client

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Property Works Pty Ltd Trading As Surety Property ABN 81 097 333 849
Call for a quote 7 days a week

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